UMHLATUZE WHOLESALE DATA PRIVACY STATEMENT
Last modified: 11/04/2026
Protecting your privacy is as important to us as it is to you. For us, it is more than just ensuring compliance with applicable legislation; you trust us with your personal information, and we respect that trust.
This Privacy Statement explains why and how we collect, use, and store your personal information. The processing of personal information is conducted in a transparent and secure manner, in accordance with applicable data privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
For purposes of this Privacy Statement, “data privacy legislation” refers to all laws relating to data protection and privacy, as amended, updated, or replaced from time to time.
1. What is this notice about?
We want you to understand who you are sharing your information with, what information we collect, and how we use that information.
In your day-to-day dealings with Umhlatuze Wholesale, we obtain information about you. This Privacy Statement describes how we collect, use, process, and disclose your personal information in connection with your use of our services, including our website and communication platforms.
POPIA protects you
The Protection of Personal Information Act is aimed at protecting your personal information and prescribes what we must and must not do with it. It establishes an Information Regulator to ensure that organisations process personal information responsibly.
Other legislation applies
Depending on your interaction with us, we may be required to process or retain your personal information in accordance with additional legislation, including financial compliance requirements and pharmaceutical regulatory obligations under South African Health Products Regulatory Authority.
This Privacy Statement forms part of our agreement with you
This Privacy Statement forms part of our agreement with you as a natural person or as a business entity. It should be read together with any applicable terms and conditions governing our products and services.
This notice may change from time to time
We may amend this notice to accommodate changes in our business, services, or legal requirements. It is your responsibility to ensure that you have read the latest version.
2. Who you are sharing your information with
Your personal information is processed by Umhlatuze Wholesale, a pharmaceutical wholesaler operating in South Africa.
Principal Place of Business:
Shop 6 Central Park Centre
Cnr Frank Bull & Rex Henderson Road
Empangeni, 3880
Contact Details:
Email: alicia@pharmacyinfo.co.za
Telephone: 035 772 3138 / 035 722 3468
Fax: 035 792 2949
We may also share your information with external entities where necessary for the provision of our services or for compliance with legal obligations.
3. When this Privacy Statement applies
This Privacy Statement applies:
- when you use any of our products or services;
- when you register as a customer, including as a pharmacy, doctor, clinic, or hospital;
- when you supply services to us where this involves personal information;
- when you communicate with us;
- to any information collected from or shared with third parties.
This Privacy Statement also applies to our websites, digital platforms, and communication channels.
4. What information we collect
“Personal information” is any information that can be used to identify you or that we can link to you.
Information you provide to us
We collect personal information that you provide to us, including:
- names and contact details;
- identification numbers;
- company and registration details;
- professional and regulatory information, including pharmacy licences and practitioner registrations;
- financial information, including banking details and payment history.
Information from other sources
We may collect personal information from third parties such as regulatory authorities, credit bureaus, service providers, and publicly available sources.
Information collected through use of our services
When you use our services, we may collect:
- order and transaction details;
- delivery information;
- records of communications with us;
- usage data relating to our website and systems.
Call centre and communication records
When you contact us, we may collect information to respond to your query and improve our services. Calls may be recorded for quality control and record-keeping purposes.
Website usage and cookies
We may collect technical information such as IP address, browser type, and usage behaviour. Cookies may be used to enhance your experience. You may disable cookies through your browser settings.
CCTV monitoring
Our premises may be monitored by CCTV for safety and security purposes.
5. Why we need your personal information
We use your personal information to provide our products and services to you, including:
- processing orders and transactions;
- delivering products;
- verifying regulatory compliance;
- managing accounts and payments;
- responding to queries and communications;
- maintaining records for legal and audit purposes.
Credit-related processing
We may use your personal information to assess credit applications, verify identity, and manage account obligations.
Service improvement and analytics
We may use your information to improve our products and services and better understand customer needs.
We will not send unsolicited marketing communications unless you have provided consent.
6. Sharing your information
We may share your personal information with:
- service providers assisting in delivering our services;
- financial institutions and payment processors;
- regulatory authorities and law enforcement bodies;
- auditors, legal advisors, and other professional service providers.
All third parties are required to keep your information secure and confidential.
Cross-border transfers
Where your information is transferred outside South Africa, we will ensure that adequate safeguards are in place.
7. Your rights and preferences
You have the right to:
- request access to your personal information;
- request correction or deletion of your information;
- object to the processing of your personal information;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator.
Requests can be submitted to:
Email: alicia@pharmacyinfo.co.za
We may take up to 21 days to respond and may charge a reasonable fee where permitted.
8. Security
We take the security of your personal information seriously and implement appropriate safeguards, including technical and organisational measures to protect your data.
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
We will inform you if your privacy is compromised
In the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
Annexure A
Country-specific data privacy rights may apply depending on the jurisdictions in which services are provided.